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Dear Guest, Thank you for sharing your feedback about your recent stays with us. It is important for us to hear your comments, specially when there is an opportunity for us to make changes to our service levels.


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I am very sorry that you encountered challenges while parking and with our shuttle service. Rest assured though, that your review has been forwarded to the department heads concerned. Upon our arrival, the parking lot looked like a wrecking yard. It was so overbooked people had abandoned their vehicles wherever a space was available, including blocking in others.

Hotel staff told us we had to park at another hotel, one minute away, more like fifteen, and it was pulling teeth to find a shuttle driver. Upon our return, again no shuttles to be found. Once we did find one, we had to argue with the driver about where our vehicle was and couldn't be dropped off until everyone else had been.

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The hotel managment, brutal. Although we have received many positive comments about our park and fly package, it definitely sounds like we failed to live up to our typical standards in regards to your experience. We stayed in a Modern King bed room, room was good not overly spacious however it served its purpose as a pre-flight stay. Check-in was quick and simple.

Only complaint about check in time was there was cars all over the place at the front of the hotel cars were parked in random places around the property. Airport shuttle was on-time going to the airport however pick up was a bit of a hassle waited 20 mins for the bus then when it got there it was full and had to wait another 25 minutes in the freezing cold.

One other grunt it breakfast doesn't start until ish however the hotel pretty much clears out to the airport by then so breakfast should start earlier as this was included in my rate however was gone before it started. Dear Guest, We hope you had a great time while on vacation! Thank you for posting feedback of your recent visit with us.

Your comments are important to us and I appreciate that you took the time to share them. I am pleased to hear that our hotel met your expectations in terms of guest rooms and shuttle service, but we deeply sorry that we had some problems with parking. It was a pleasure having you with us and we hope that you will stay with us soon again.

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Log in to get trip updates and message other travellers. Profile Join. Log in Join. A great travel zoo deal Crowne Plaza Toronto Airport. Lowest prices for your stay. Guests 1 room , 2 adults , 0 children Guests 1 2.

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Review of Crowne Plaza Toronto Airport. More Show less. Date of stay: March Trip type: Travelled with family.


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  5. Report response as inappropriate Thank you. We appreciate your input. See all 1, reviews. Nearby Hotels. Residence Inn by Marriott Toronto Airport. View Hotel. Free Wifi. Breakfast included. Special offer.

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